Q. I reside outside of Australia. Am I able to make bookings on your site?
Booking via our site is only available to customers within Australia using an Australian issued credit/charge/debit card.
Q. Can I book travel originating outside of Australia?
No. Travel must originate within Australia.
Q. What are the free of charge baggage allowances and restrictions on dangerous/prohibited items?
Each airline has different restrictions on the amount, size, weight and content of free baggage that each passenger is permitted to travel with. For some airlines, checked baggage may require an additional fee. Please refer to the fare rules of/or the airline directly for information on included baggage allowances. For important information on what can and cannot be taken onto an aircraft, please refer to Civil Aviation Safety Authority's (CASA) Dangerous Goods document (http://www.casa.gov.au/dg/luggage/index.htm) prior to travel.
Q. How much time do I need to allow for connecting flights?
We recommend that you check with each airline directly for minimum connecting times between flights. The minimum connecting time requirement will vary from airport to airport. As a guideline only, when transiting between flights at the same airport, we suggest you allow at least 1 hour for domestic flights and at least 2 hours for international flights.
Q. Can I view my itinerary online?
No. Once your booking has been made you will need to refer to your Booking Summary which was emailed to you.
Q. Can I book over the phone?
Our special internet fares and deals must be booked online. If you would prefer to book over the phone then we suggest you contact your local Jetset Travel agency.
Q. Do I need visas/vaccinations for my international destination?
Please see your doctor regarding vaccinations and medical advice. A visa is a form of permission for a non-citizen to travel to, enter, transit or remain in a particular country. A visa does not guarantee entry, that decision remains the right of the immigration officials of the country concerned. Australians should contact the nearest embassy or consulate of the each country/countries they intend to visit well in advance of travel. For more information please refer to http://www.dfat.gov.au/visas/. Jetset Travel and airlines will not be responsible for any losses if you fail to obtain the appropriate travel requirements prior to departure.
Q. What documents are needed for domestic travel?
You must carry with you a print out of your eticket receipt and one of the following photographic identifications:
- A valid national passport.
- A valid driver's licence issued under the law of the Commonwealth of Australia or an Australian State or Territory.
- A document that identifies you and is issued by or an authority of, the Commonwealth of Australia or an Australian State or Territory.
Q. What documents are needed for international travel?
You must carry the following documents on your person throughout all travel:
- Your passport which must have at least 6 months validity for the entire duration of travel.
- Your Visas, where required.
- A print out of your E Ticket.
- A print out of your Travel Insurance where applicable.
- A print out of all land documents eg. Hotel, Car, Tour Vouchers.
When travelling to/via the United States of America under the Visa Waiver Program, you will also need your printed confirmation indicating that you have successfully registered and are authorised to travel to the United States under the Electronic System for Travel Authorisation. (Refer https://esta.cbp.dhs.gov
Q. How do I know that Jetset Travel is licensed travel agent and a member of the Travel Compensation Fund?
All bookings via www.jetset.com.au are made by Jetset Travel Pty Limited trading as Jetset Travel (ABN30 098 029 362) which is:
- A fully licensed travel agent. (Licence number 2TA 08381)
- A member of the Travel Compensation Fund. (http://www.tcf.org.au)
- Jetset Travelworld Limited is a member of the International Air Transportation Association (IATA)
- Jetset Travelworld Limited is a full member of the Australian Federation of Travel Agents (AFTA)
Q. What if I have a question which is not covered in this FAQ?
You may contact our Support Services Team on 1800 886 896 during business hours. (Monday to Friday between 9:00am and 5:30pm Sydney time excluding public holidays.)
Q. How do you collect and use my personal information?
BILLING & PAYMENT:
Q. How do I pay for my booking and what form of payments do you accept?
Online bookings must be paid with a single valid Visa, MasterCard, American Express or Diners Club card. Only cards issued by an Australian financial institution may be used as payment. Payment cannot be split between multiple cards. No other forms of payment, including cheque, direct deposit, B Pay or PayPal are accepted at this time.
Q. Can I use a Jetset Travel Gift Card to pay for part or all of my booking?
We do not currently accept Jetset Gift Cards as payment for online transactions. If you do have a Gift Card to redeem we suggest you contact your local participating Jetset Travel agent by phoning your local Jetset Travel agency.
Q. Can I pay a deposit to secure the booking and defer full payment until a later date?
As our products and services are instant purchase, full payment is required at the time of booking.
Q. How big are the electronic issues of your magazines?
Typically each issue is between 100MB and 200MB. This is primarily due to each issue having both portrait and landscape layouts as well as the addition of multimedia content.
Q. The progress bar looks like it's not moving, why is the download of the issue taking so long?
With any download over 20MB you should ensure that you are connected to the internet via your wireless as 3G may take a long time and use a significant amount of the data from your data plan.
Q. What should I do if the issue won't download or the install was unsuccessful?
Sometimes Apps don't install properly and will need to be re-installed. Through iTunes, uninstall the application and re-install it again.